Al-Futtaim Auto Centers proudly affirms recertification of ISO 9001:2008

Al-Futtaim Auto Centers has achieved success in its recertification and surveillance audit of ISO 9001:2008, following a year of maintaining the programme's high standards. In another momentous achievement, the company has also received certification for its new divisions, Al-Futtaim Marine, Lotus and Caterham cars.

The audits were carried out over three days, with visits to 14 business operations of the total 66 locations within the UAE in which 3,300 processes and documents were assessed. The results of the audit, with zero non-conformities including minor and major, represent a great success for such a large organisation, and clearly demonstrate the associates' commitment to the highest standards across business operations, services and management.

Kevin Jones, Managing Director of Al-Futtaim Auto Centers said: "I would like to express my sincere appreciation to all managers and associates for their outstanding contribution and dedication towards our Quality Management System, and I am looking forward to the continuing support and cooperation for the sustainment of Al-Futtaim Auto Centers' ISO 9001 certification programme."

Al-Futtaim Auto Centers places high value on the qualities of customer satisfaction and establishing processes for continuous improvement, which are important components of the quality management programme developed and published by International Organization for Standardization (ISO).

This latest accomplishment verifies that the entire organisation is finely tuned to serve the best automotive solutions to its customers, and is testament to the team's hard work to improve their processes and procedures across the five divisions. The team has committed to sustaining the ISO 9001:2008 Quality Management Standard by continuing to conduct periodic audits and continual improvement programmes.

The implementation team, management representatives, internal auditors and Al-Futtaim Auto Centers' associates all contributed towards this recertification and additional award of ISO 9001:2008 certification.